Refund Policy

Return Policy for Zen Every Day Essentials

Thank you for shopping at Zen Every Day Essentials. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and obligations when returning items.

1. Returns

• You have 30 days from the date of purchase to initiate a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Some items are exempt from being returned, such as personalized or custom-made products.

2. How to Initiate a Return

• To initiate a return, please contact our customer support team at [support@zeneverydayessentials.com] with your order number, the item(s) you wish to return, and the reason for the return.
• Our customer support team will provide you with further instructions on how to proceed with your return.

3. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

4. Exchanges

• If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact our customer support team for assistance.

5. Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [support@zeneverydayessentials.com.

7. Contact Information

For any questions regarding our return policy, please contact us at [support@zeneverydayessentials.com].

We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for shopping at Zen Every Day Essentials!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.